Service Quality Manager (SQM) uses built-in service behavior models based on Nokia Siemens Networks’ understanding of how services are affected by changes in networks and user behavior. Each model defines all the behavioral elements and key measures of a particular service for anything from voice calls to data services such as video streaming or web browsing. This enables SQM to turn complex network data into a simplified, accurate and meaningful picture of how well services are performing. SQM allows operations teams to make real customer driven prioritization by showing how any service problem impacts the actual customer experience.

Performance Manager (PM) incorporates more than 500 ready made reports that Nokia Siemens Networks’ experience has revealed as the most important for helping operators understand network performance end to end. Able to support multi vendor networks of any size, the scalable tool can process up to 70 billion data counters per day and intelligently analyze them to provide an insight into network performance and prioritize problems for immediate attention.

The SQM and PM tools are based on the know how gathered from Nokia Siemens Networks’ large installed customer base. They are available separately or as part of the recently launched CEM on Demand portal, which provides a single entry point to dashboard views of mobile operators’ KPIs and recommends actions they can take to improve their customers’ experiences.