T-Mobile’s UK call centers may face the axe after the firm has resolved to outsource the operations to call centers in Philippines. The operations in UK are spread across three offices- with two in Scotland, which are managed by Telecom Service Centres (TSC) and the third in Yorkshire.
“While we start the formal process of informing our Falkirk staff of possible redundancies, we can assure all our employees that we are working very hard to attract new business to bring to the site and keep as many as possible in employment,” said a spokesman for TSC.
About 500 employees, with 300 staff from Falkirk, 118 staffs from Greenock and 100 from Yorkshire are expected to be pink slipped.
Furthermore, T-Mobile’s general customer services would be provided from a contact centre in Manila, to be known as T-Mobile Dela Rosa, by the end of August.