Firstsource Solutions Limited, a global provider of customized business process outsourced (BPO) services to the Banking & Financial Services, Telecom & Media and Healthcare sectors has figured among the top BPO companies in India by Global Services’ 7th Annual GS100 study conducted in association with NeoGroup. Firstsource also featured in two categories i.e. Global BPO Challengers and Global Customer Management Leaders.
Based on an analytical model that focuses on leadership, quality & maturity of customers, breadth of services offered, and spread of global delivery capabilities, the GS100 study highlights the company’s significant play in the BPO sector at large with industry leading capabilities in Customer Management as well.
The 2012 Global Services 100 list represents companies that demonstrate excellence in delivering global IT services while using matured models of service delivery. It forms a true representation of Indian IT companies that are doing path breaking work in their respective verticals.
On the occasion, Rajesh Subramaniam, MD & CEO, Firstsource Solutions says “Firstsource’s strategy has always been to provide innovative solutions and insights in the customer management practice, which is now our hallmark and has made us business partners to our clients. It is gratifying to receive this recognition at the Global Services 100 rankings and is a testament of the efforts and commitment across the company in maintaining client satisfaction.”
“The global service provider landscape is increasingly getting complex; but buyers are looking at vendors with scale, skill, or both in delivering business outcomes and not cost-savings alone. The companies on the Global Services 100 list have demonstrated their ability to deliver complex solutions and services, manage global customers, and sustain successful financial performance,” says Ed Nair, Editor, Global Services.