This is a senior level management position. The candidate will be responsible for working with customers on their Wireless product solution help in design, launch and support of their products. The candidate is expected to possess sound knowledge of system level hardware design with special emphasis on RF, PMIC and digital baseband systems. The candidate is expected to work with the HW design, SW teams and customers to arrive at optimal solution.
Demonstrate knowledge of hardware and/or software/ systems expertise in the areas of wireless communications, consumer electronics or other similar products.
Demonstrate knowledge of the end-applications of wireless products.
Demonstrate expertise of markets served by QCT in applicable telecom standards.
Identify and pursue areas of specific technical specialization.
Provide quick and accurate answers to customer inquiries. Answer inquiries with minimal support from others. Serve as mentor and subject matter expert to application engineers and team members.
Take full responsibility for defining and implementing customer support and documentation plans for a complete product family.
Define and implement complete product training events for customers and internal audiences.
Complete detailed competitive analysis of QCT and competitors products. Develop responses for the strengths and weaknesses that can be used by sales and marketing.
Architect and implement product evaluation and reference platforms.
Work toward becoming an expert on CDMA technology and phone design.
Responsibly and effectively communicate plans, developments, issues, and results to QCT executive management.
Anticipate customer issues and develop plans to minimize their impact.
Coordinate product support and debug teams consistently of multiple disciplines (software, systems, packaging, design, etc.).
Translate customer support requirements into tasks and schedules, and determine staffing required to complete these tasks.
Unaccompanied travel to customer sites to deliver technical product information and support plans.
Create synergy across customer support plans and between different QCT departments.
Help identify and implement procedures and processes to improve customer support.
Strong contributor and leader at design and/or project reviews and project meetings.
Build teamwork within the applications group and between other departments.
Manages and controls the activities of a broad functional area through several subordinate managers or subordinate engineers. In some cases managing individuals across a matrix organization.