The telecom regulatory Authority of India (TRAI) has asked all the service providers to publish (i) all the tariff plans meant for pre-paid and post-paid subscribers shall be published in separate formats. This has been done to bring more transparency as far as the tariff plans are concerned and ease out the problems of the customers to choose their plans carefully.
“These formats shall contain all the tariff plans offered by the Telecom access service provider in a service area covering all tariff items along with tariff for the same in tabular formats at one place for facilitating easy comparison across tariff plans”, TRAI Said.
The regulator has also directed the operators make all the tariff plans available to the subscribers in the prescribed formats at the Customer Care Centres, points of sale/retail outlets as well as on the website of the Telecom access service provider.
The telecom service provider have also been asked to upadate their tariff plans on their websites and customaer care centers.
The service operators have also been asked to to publish all the tariff plans in prescribed formats in at least one regional language and one English newspaper at an interval not more than six month and provide compliance to the TRAI.