Q4. Since this is a new service, so one believes the person at the other end also requires similar device. Hence initially, it might be difficult for the consumers at both ends to possess these devices. How can you work out on that?

Ans: Let me put it this way, if I have equipment with a video call capability, which  also supports calls to landline and mobile phones, the problem is partly addressed. As of now we can offer only calls to international landline and mobiles. But if interconnectivity between IP and other domestic landline and mobile  telecom networks are allowed by Govt. in future, the service would receive a great boost.

Furthermore, we may come out with promotional offers for selling equipments in pairs initially. While things are still at a preliminary stage many such options could be thought of to overcome the initial issue of low installation base.

Q5. It is a known fact that video communication over internet comes associated with certain overheads in terms of data transfer capability and this leads to inferior end-user experience. Technology-wise how have you ensured that your subscribers will not face this problem?

Ans: We are coming up with latest technology that can adjust the frame transfer rates depending on the quality of the bandwidth available. 

Moreover BSNL has a big network with good bandwidth quality. BSNL has assured of all support for delivering best quality of bandwidth for the service.

Q6. We understand BSNL has a very good copper network, but even then we you access BSNL’s internet services, when the server is down you don’t get the committed speed. So during such scenario, your service may not work up to the quality as desired.

Ans: All services have some factors beyond the control of the operator. The recent undersea cable cut which resulted in downtime for various ISPs is one such instance.

We can try our best to reduce the degree of problems by installing Carrier Grade equipments for maximum possible uptime, which we have done. BSNL too will take lot of care for this service as ultimately it will be customer facing organization. Any problem due to circumstances beyond control will be addressed promptly with the state of art NOC we are setting up and with the co-operation of BSNL.

Q7. What is the uptime speed that BSNL has promised?

Ans: We have given some carrier grade commitments to BSNL and even BSNL has given us some commitments.