Austria’s fastest growing mobile operator Hutchison 3G (H3G) has named Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and QoE as a unique supplier for its E2E mobile broadband network monitoring and optimization.
The increased usage of smartphones and mobile applications has raised customer expectations in terms of quality of experience. Over the last 10 years Astellia has been providing H3G with performance intelligence to optimize its UTRAN network.
With this new contract, Astellia will extend its monitoring to H3G’s core network. This will give H3G a holistic view of its 3G network efficiency and play a key part in ensuring seamless premium service quality delivery.
Astellia’s non-intrusive, vendor independent Core PS monitoring solution provides H3G advanced E2E service analysis and fast troubleshooting of QoE issues. In case of a customer complaint related to poor quality of service, the H3G Customer Care team can, in a matter of seconds, access any subscriber’s activity and precisely understand the conditions experienced by the end-user and identify the root contributors to the experience degradation.
“The network of H3G has been rated best in the latest network test carried out by prestigious IT magazine ‘connect’. As operator with the best and award winning network in Germany, Austria and Switzerland it is crucial to guarantee an irreproachable Quality of Service to our subscribers. Astellia’s differentiating factor is that it empowers us to enhance our subscriber’s voice and data experience by offering a supreme quality mobile broadband service. Thanks to Astellia we get happier customers”, said Rico Chemnitz, Head of IT Core Networks & Products at H3G Austria.
“It is a great honor for Astellia to be reconfirmed as preferred partner by Hutchison 3G to supply them with our end to end performance monitoring solution. Astellia renews and raises its engagement in helping H3G guarantee the highest quality of experience to their subscribers.”, comments Sébastien Schultz, Managing Director Europe at Astellia.