Firstsource Solutions announced a 5 year outsourcing contract win from UK-based credit card and consumer lending business of Barclays, Barclayvard.

Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside. 

Derek Allgood, global sales and service director, Barclaycard, said, “Firstsource have given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base.  We are confident this partnership is the right option for our colleagues, customers and the Barclaycard business.”

Matthew Vallance, CEO and MD of Firstsource, added, “We are delighted to have won this contract from Barclaycard which reinforces the relationship we already have with Barclaycard in the US and is an acknowledgement of Firstsource’s expertise in the financial services sector and in particular for credit card services. We look forward to working with the Barclaycard team and to providing excellent customer services for Barclaycard’s customers.”