Centum Learning has partnered with Bharti airtel, in its accelerated growth path by building a large pool of highly skilled and competent professionals. It has already trained a large no. of airtel’s employees and partners across all businesses including channel partners, distributors, outsourced partners and employees of its subsidiary through multiple learning programmes.
Centum Learning has worked closely with airtel to set up Corporate Universities such as airtel Sales University and Enterprise University and aligned multiple learning initiatives to the strategic objectives of airtel’s key business including Mobile Services, Telemedia Services, Enterprises Services and airtel digital TV.
Commenting on the partnership, Krish Shankar, Director – Human Resources, Bharti airtel, India and South East Asia said, “Our partnership with Centum Learning reinforces our strategic intent to deliver value and high quality services to our customers. As we strengthen our foothold in India as a leader in telecom domain, we are also committed to ensure that branded customer experience emerges as one of the critical differentiators. Systematic training and retraining, certification, measurement of results for over 60,000 employees is a mammoth task which requires exceptional caliber and experience.”
Sanjeev Duggal, CEO & Executive Director, Centum Learning added “We, at Centum Learning, are proud to have achieved many impressive accomplishment with Bharti airtel. We shall continue to align with airtel’s core strategy to transform customer experience of 140 million subscribers across India. I am confident we would continue to strengthen our relationship and make a transformational impact on airtel in years to come.”
Centum Learning undertakes many critical initiatives to facilitate enhancement of business outcomes across the country for Bharti airtel. Recently, airtel’s HP Circle engaged with Centum Learning to enhance the Retail Effectiveness Index (REI) and ensure flawless territory management. An innovative project ‘Parivartan’ was implemented which enhanced market visibility by 46%. Similarly Project Milaap, initiated jointly by the two organisations and its partner agencies to maximize revenue collection, reduce bad debts and enhance customer satisfaction scores resulted in reducing bad debts to 0.15% and increasing revenue collection to 105%.
With more than 400 learning and development specialists located pan India, Centum Learning currently works with Bharti airtel and other Bharti Group companies like Bharti AXA Life Insurance, Bharti AXA Investment Managers, Bharti Walmart, Bharti Retail, Bharti Infratel, Comviva Technologies, Bharti Del Monte, Bharti Realty and Bharti Foundation to impact business goals in a dynamic environment. Besides, it partners a host of other leading organizations for their learning requirements.