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Consumer forum directs Vodafone to pay Rs 6000 for unexplained bill
TT Correspondent |  |  03 Oct 2011
The National Consumer Disputes Redressal Commission has directed Vodafone Essar to pay a compensation of Rs 6,000 to one of its customers for issuing an inflated bill of nearly Rs 22,000. The bill included Rs 500 for each ISD call to satellite phones.

The apex consumer Forum also asked the company to revise the mobilephone bill of Hyderabad resident Arvind Reddy, while counselling it not to indulge in unfair trade practices.

The Bench headed by its member Anupam Dasgupta dismissed Vodafone's contention that Reddy's bill crossed the Rs 20,000 mark on account of his calls made to satellite phones, chargeable at the rate of Rs 500 per call.

It said the telecom firm had never properly explained Reddy about hefty charges levied on calls made to satellite phones.
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03 Oct 2011(IST)  
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