Great Lakes Data Systems, Inc. (GLDS), the leading provider of billing, subscriber management and provisioning systems for small-to-medium global broadband providers, on Monday  announced plans to demonstrate its new workforce management platformWinForce tech at the 10th annual TelcoTV 2011 Conference & Expo at the Morial Convention Center in New Orleans, Oct. 25-27. 

TelcoTV is the only major North American event for the telecommunications industry that focuses on the emerging video services market for telcos.   

Available on any smartphone, tablet, netbook, or laptop, WinForce tech is designed to give field technicians the tools they need to start solving customer problems immediately, in the field and without calling back into the office.   

"With WinForce tech, operators can expect to eliminate most, if not all, calls to dispatch requesting help," said GLDS'' President Garrick Russell.  "TelcoTV attendees will see WinForce tech in action running on a tablet and experience how bringing WinCable to a handheld device  allows field technicians to independently solve problems and bring front-line customer service to the field; thereby increasing operational efficiency and customer satisfaction."  

WinForce tech requires an internet connection and is not dependent on any one platform.  It delivers details on all work to be performed, all subscriber relationships and house-related data and allows technicians to manage many subscriber functions that have previously required a customer to call “the office.”  WinForce tech shifts a considerable amount of customer service power to the technician ? problems are solved faster, follow-on paperwork is eliminated and the technician is better able to focus on customer service. 

With WinForce tech, technicians can receive, manage and finalize work; manage equipment assignments from truck to account and back again; refresh equipment individually or collectively at the account level; update subscriber, house and equipment notes; collect payments or manage auto-payments; and change Bill-to address and update contact information.