Airtel Tanzania Limited has announced that it will offer its BlackBerry customers a service waiver following a global outage attributed to the service provider Research in Motion (RIM), according to The Guardian.
RIM has now fully restored data services to its BlackBerry devices. The outage was caused by a hardware error which halted messaging and web browsing in many parts of the world, disrupting services for three days.
The disruptions were first experienced in Europe, Middle East, Africa and India early in the week and later spread to North America.
Sam Elangalloor, Airtel Tanzania Managing Director stated issued at the weekend: “We remain concerned about the inconvenience this has caused to all our BlackBerry users early this week and we would like to compensate both our pre paid and post paid customers for the inconveniences caused as best we can.
For our pre paid customers, we will extend the subscription of the services for the month of October by three days. We are communicating this to our inconvenienced customers through sms.”
Elangalloor added: “For our post paid customers; who are customers paying their bills at the end of every month, we will waive three days off the BlackBerry monthly rental for the month of October. The three day waiver will be reflected in the monthly bill sent to all our post paid BlackBerry users for the month of October.”