Ozonetel Systems, a leader in the ‘cloud telephony’ technology in India has launched ‘CPBX’- cloud telephony solution for the SMB segment during the sidelines of NASSCOM Product Conclave in Bangalore. 

The company said that CPBX will bridge a significant gap in the way business communication materializes with the customer over voice supported by SMS/Social Media. CPBX enables the business to have a professional presence to its customers when they call, and efficiently route the call to appropriate person without any dependency on human element.

Online, email/SMS based reports and alerts gives immediate return on invest for the business owner as he is able to track sales leads and customer support issues in real time and more over the system is future ready as its integrated with Social Media sites like twitter & FaceBook to track customer feedback .

We are glad that Product Company like Ozonetel is offering innovative cloud telephony service for Indian market and addressing the IT/telecom requirements of SMB segment.” He added further, said Mr. Sharad Sharma, Co-Chair, NASSCOM Product Forum.

CSN Murthy Founder & CEO, Ozonetel Systems said, “Ozonetel found SMB/SMEs having mobile and distributed work force handling sales and service calls over voice. Business owners are having a need for a business phone system which can handle the customer calls promptly and efficiently by the employee regardless of their location and are also looking for the ability to track the sales/service calls, unanswered call alerts through real time online reports and SMS/email.”