I know many people aorund me who use blackberry and are suffering due to reasons mentioned in this post. Few among them have restricted the use of their BB phone to just any other phone (Call incoming/outgoing). Majority of the BB users are Corporate executives (They don't care how much money RIM is sucking for their BIS, as long as it is taken care by the company). Many others are using due to mere fascination towards the device hardly care what BB specific feature the phone offers.