Ericsson India Global Services, Ericsson’s Global Service Center (GSC) in India, on Wednesday bagged NASSCOM Innovation Award 2012 in the category Process Innovation.
Ericsson India Global Services developed a tool that simplifies a telecom operator’s network for rapid identification, analysis and troubleshooting in case of emergency situations. The award will be presented on February 15 by Jyotiraditya Madhavrao Scindia, Minister for State, Commerce and Industry, Government of India.
The tool has a compelling business proposition that helps operators to reduce revenue loss, minimize network outages and ensure higher end-user satisfaction. The Process Innovation category recognizes innovations made by IT-BPO organizations in business processes, business models and business inputs.
“Ericsson has always focused on innovation to deliver business results to our customers to make them successful. We are delighted to see this DNA of innovation in our people in India. Our employees help us to win in whatever we do. This award encourages us to do even more,” says Mats Agervi, Managing Director of Ericsson India Global Services.