Tata Consultancy Services (TCS), a leading IT services, consulting and business solutions organization has been designated as a leader in Banking BPO in the Everest Group report, A PEAK into the Leaders, Major Contenders and Emerging Players of the Banking BPO Markets.
 
Among the attributes that earned TCS the prominent position are its scale, the number of Large Banks in its client base, robust technology capabilities and global delivery footprint.
 
In this report, Everest Group analyzed the position of 12 service providers on the Everest Group Performance, Experience, Ability, Knowledge (PEAK) Matrix for Banking BPO.
 
These service providers are divided into three categories based on performance: Leaders, Major Contenders, and Emerging Players. The PEAK Matrix is a framework to assess the absolute matrix success and overall capability of service providers.
 
“With continued investments in the financial services sector (organic and inorganic), a strong client list, and a robust portfolio of offerings, TCS emerged with top quartile performance across both market success and capability measures in our banking BPO PEAK assessment" said, Saurabh Gupta, Vice President for BPO research, Everest Group.
 
“We are honored to receive recognition for our leadership in Banking business process services from Everest Group. Our investment in the banking domain, expertise in banking process transformation and focus on analytics in the area of risk, fraud and customer relationships are helping our financial services clients improve process efficiencies, business effectiveness and regulatory compliance” said, Abid Ali Neemuchwala, Global Head, TCS BPO.