Policy paralysis in the telecom sector has taken its toll on services. Even though, mobile phones have reached every nook and corner of the urban India, quality of services has deteriorated in last couple of years, thanks to apathy by the department of telecommunications (DoT).
The communications and IT minister Kapil Sibal has no interest in protecting consumers’ interests, said an official of the DoT. The ministry has, in fact, stopped taking any important decisions. “Any drastic change will happen only when there is a change in the government and Narendra Modi is at the helm of affairs,” said the official.
Telecom analyst B. K. Syngal said that the operators should invest in infrastructure in order to improve service quality. “There will be frequent call drops, if operators do not expand their networks,” said Syngal.
However, the operators want a stable government before committing any investment. “The mess created by the existing government and the Court can be cleaned up by a stable government. Only then there will be new investment in the sector,” said an Indian promoter of a telecom service provider. He wanted a stable NDA regime under Narendra Modi.