 Spanco Telesystem’s BPO subsidiary, Spanco BPO Venture Ltd. and US-based MRS Associates Inc. have entered into an agreement which aims to generate revenues of $100 million in two years.
As per the partnership, Spanco Respondez, the international BPO arm of Spanco’s BPO business vertical will offer back office and contact centre services in Mumbai and Gurgaon and will also increase its capacity to 2000 in 18 months. The tie-up will cater to MRS’s clients comprising of Fortune 500 companies in the Credit Card & Auto loan segment present in both 1st and 3rd party collections.
The deal is worked out in such a way that Spanco will end up owning 20 percent stake in MRS Associates Inc. and MRS in return will acquire 20 percent stake in Spanco Respondez.
According to Jeff Freedman Co-Founder and CEO of MRS Associates, “We are excited about partnering Spanco Respondez, there is a growing demand for cost efficient and high ramp up destinations like India and in Respondez we have found the right partner. The partnership will also help us leverage and replicate Respondez’ International expertise in Contact Center & BPO space onshore in the U.S. This will help us to jointly emerge as a vendor of choice in U.S outsourcing space.” |