Nuance Communications today announced that the joint venture between State Bank of India and Société Générale Asset Management), SBI Funds Management Pvt Ltd. has deployed a new IVR-based feature which makes use of Nuance Recognizer for delivering speech-based self service interactions for its customers.
Customers will now be able to use the IVR feature to gain information about latest Net Asset Values (NAV) of SBI Mutual Fund Schemes with the firm planning to add more features in near future. Currently such information is provided by agents manually.
Sunny Rao, Managing Director, India and South East Asia, Nuance Communications said, “The new IVR system will enable SBI Mutual Fund to achieve differentiation, enhance business efficiency and win customer loyalty by delivering an exceptional customer experience. Customers calling into the system will have more efficient self-service interactions due to higher accuracy and more natural conversations. The business performance of SBI Mutual Funds will improve due to increased automation rates and improved customer satisfaction.”