VAS player, Spice Digital’s SMS 139 service for the Railways bagged the ‘m-Governance Initiative of the Year’ award from eINDIA 2009. The service is offered in partnership with IRCTC and Bharat IPO.
Mr. Saket Agarwal, CEO, Spice Digital said, “The award is the acknowledgement of our dedicated service to the mobile subscribers and leveraging technological innovation for the benefit of millions of Indians. At Spice, the satisfaction of our subscribers is the focal point and we strive to ensure that that the expectations of the customer are met. We would like to thank the jury for selecting SMS 139 for this coveted award. The recognition for SMS 139 puts us on a completely different pedestal where we now have to evolve and bring out services that not only match up to the present level of service delivery but also exceed our own imaginative levels of product innovation and customer satisfaction,” said Saket Agarwal, CEO, Spice Digital.
The award was judged upon parameters such as benefits to citizens, businesses and all government units. Spice claims that its service was recognized as being outstanding in the area of technological efficiency, scalability and sustainability and more importantly in influencing the lives of the citizen in positive manner.
Government to Citizens (G2C) Initiative of the Year Award recognises those government departments who have used mobile devices such as cellular/ mobile telephones, laptop computers, personal digital assistants (PDAs) and wireless internet infrastructure to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government.