BPO player, Genpact bagged a five year BPO customer services contract from new entrant, Uninor which is a JV between Unitech Wireless and Norway’s Telenor.

Under the contract, Genpact will set-up a customer service solutions for the operator in North India using its centre in Jaipur.

“This is a significant win for us and we are delighted to collaborate with a company that is focused on becoming a preferred telecom service provider. At Genpact, we are committed to delivering enduring value and helping our clients achieve significant business outcomes. Our deep understanding of enterprise-wide business processes and strong culture of operational excellence are strengths we will apply to serving Unitech Wireless and we look forward to a long and productive relationship.” said Genpact President & CEO Pramod Bhasin.

“Outsourcing of equipment, services, backend technology and processes has allowed us to do this differently from others – turn around and face outwards, towards the customer, from day one. With Genpact as our partner, we will build the quality of customer service as our strongest differentiator in this competitive market,” said David Meneghello, Executive Vice-President – Marketing, Unitech Wireless.

Genpact will offer Uninor with support in areas including process reengineering, inbound and outbound customer service, and training.