UK-based Business Process Outsourcing (BPO) service provider, Diligenta awarded a Cloud-based IT outsourcing contract to India’s Tata Consultancy Services (TCS).
Under the contract, TCS will deploy its BaNCS Insurance platform for the BPO player enabling it to consolidate its two million customer policies from multiple legacy systems onto a single integrated system.
The solution will allow Diligenta to adopt a utility model ensuring that whenever the firm writes a new contract, it can consolidate the policy portfolio of new customers onto the same TCS BaNCS Insurance platform. It will effectively result in the firm achieving better economies of scale. Customers can receive instant quotes for maturities, surrenders and transfers over the phone.
Phiroz Vandrevala, Chairman, Diligenta and Executive Director, TCS said, “The success of this transformation programme reinforces Diligenta’s strong position in the UK Life and Pensions outsourcing market and signifies a step change for the industry, in response to both regulatory reform and changing customer needs. We are well-placed to support customers’ needs in this rapidly-evolving environment, and this project once again demonstrates our ability to deliver real business benefits through our specialised industry expertise.”
Suresh Menon, Chief Executive Officer, Diligenta said, “Diligenta’s state of the art platform and extensive expertise in the UK Life & Pensions industry has ideally positioned us to partner with Phoenix Group to deliver this significant milestone. The transformation process has been successful and we look forward to future opportunities to deliver similar, state of the art projects within the insurance sector.”