Reliance Mobile announced the launch of Braille Bill services aimed to provide more convenience to the visually challenged segment. It is also part of the company’s Corporate Social responsibilities.
Commenting on the launch of its Braille Bill Service, Anurag Prashar, President Corporate, Customer Service, Reliance Communications said, “After being the first in the industry to launch Live Chat service, we have brought yet another innovation to Indian Telecom customers by the launch of Braille Bill for those who are visually impaired. There are currently 45 million people suffering from complete visual impairment across the globe. Out of these, nearly 12 million reside in India. Our new Braille Bill service is in line with our Customer Service objective to delight our customers through innovations that touch their lives. And the best thing is that this service is free of cost.”
The service is available to all the postpaid subscribers of the service provider and provides key details of current usage, bill amount, last dues, last payment and adjustments made. The Braille Bill will also provide a breakup of the current charges payable by the customer.
The operator will also offer the normal detailed and itemised bills through regular channels in the form of hard copy as well as eBills. The Braille Bill will be dispatched to the visually impaired customers through post every month without any extra charges, says the operator.
Existing and new Reliance Mobile customers can request for the Braille Bill by registering their request with the company through its call center or customer touch-points including over 2500 Reliance World and Reliance Mobile Stores across 700 cities in India.