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Airtel partially restores mobile voice, BlackBerry and SMS services in Mumbai
TT Correspondent |  |  28 Dec 2011

Bharti Airtel on Wednesday said that work is in full swing to restore the network in the western region of  Maharashtra. The network outage which was caused by caused by a in its data centre at Malad on Tuesday disrupted services in Mumabia and other parts of the state affecting 36 lakh Bharti Airtel subscribers.

According to a fire official, the fire which broke out on the seventh floor of the building severely damaged electrical installations resulting in the disruption of network.

An Airtel official told Telecomtiger that mobile voice, BlackBerry and SMS services have largely been restored and are stabilizing.

“Mobile voice, BlackBerry and SMS services have largely been restored and are stabilising. We are working towards restoring 2G & 3G data services later tonight. However, for the enterprise services such as IPLC, leased lines, MPLS and Internet services, restoration work is in progress and services are likely to be restored in the next 24 hours,” said Airtel.

    
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28 Dec 2011(IST)  
Comment
This is Airtel's second 'break in service' in the Mumbai area - the previous occasion resulting from a fire in the Peninsula Towers at Lower Parel. The latest incident is proof that Airtel has no contigency plans - even for metropolitian cities. The DoT or TRAI needs to look into this. Even on the previous occasion customets of Airtel's special corporate plans (covering data services, office telephones & Blackberrys/personal mobiles) were left incommunicado for around 3 days. Maybe, with this incident customers would have realised that there are risks in putting all their eggs in one basket, ie. depending on just one vendor for all their business/personal telecom requirements.
Posted By :- ST, Navi Mumbai
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