Telecom Regulatory Authority of India (Trai) has received 2,140 service related complaints, which include deficient and unsatisfactory services in 2012-13, up to June 2012 against telecom operators, including BSNL and MTNL, Minister of State for Communications and IT Milind Deora told the Parliament.
Deora said that individual consumer complaints received in Trai are forwarded to the concerned provider for redressal.
“Trai received 3,551 complaints in 2009-10, 2,401 in 2010-11 and 4,133 in 2011-12, he said.
The Telecom Regulatory Authority of India (TRAI) last week issued guidelines for mobile operators to maintain standards of quality for wireless data services.
Through “The Standards of Quality of Service for Wireless Data Services Regulations, 2012, TRAI had mandated every Cellular Mobile Telephone Service provider or Unified Access Services provider to establish set up a test set up comprising of servers and test probes to cover the entire geographical area of coverage of different data services in the licensed service area.
Trai has also implemented a web-based 'Telecom Consumers Complaint Monitoring System' to enable consumers to lodge their complaints with their service providers, so that the customers can check he staus of their complaints online, based on the docket number, Deora said.