Welcome Guest Login | Register | Site Map | | Make TelecomTiger my homepage     
Telecom News
Enterprise |  Policy & Regulation |  Mobiles & Tabs |  Corporate |  VAS |  People Movement  |  Technology  |  LTE
Policy & Regulation
TRAI receives 2,140 complaints against telecom operators
TT Correspondent |  |  13 Dec 2012

Telecom Regulatory Authority of India (Trai) has received 2,140 service related complaints, which include deficient and unsatisfactory services in 2012-13, up to June 2012 against telecom operators, including BSNL and MTNL, Minister of State for Communications and IT Milind Deora told the Parliament. 

Deora said that individual consumer complaints received in Trai are forwarded to the concerned provider for redressal.

“Trai received 3,551 complaints in 2009-10, 2,401 in 2010-11 and 4,133 in 2011-12, he said.

The Telecom Regulatory Authority of India (TRAI) last week issued guidelines for mobile operators to maintain standards of quality for wireless data services.

Through “The Standards of Quality of Service for Wireless Data Services Regulations, 2012, TRAI had mandated every Cellular Mobile Telephone Service provider or Unified Access Services provider to establish set up a test set up comprising of servers and test probes to cover the entire geographical area of coverage of different data services in the licensed service area.

Trai has also implemented a web-based 'Telecom Consumers Complaint Monitoring System' to enable consumers to lodge their complaints with their service providers, so that the customers can check he staus of their complaints online, based on the docket number, Deora said.

 mail this article    print this article    Show and Post comment
13 Dec 2012(IST)  
Maintain Business Continuity with Cisco ASR 9000 nV Technology
It is a virtual chassis solution where a pair of ASR 9000 routers acts as a single device by maintaining a single contr...read more
Simplify Your Network with Cisco ASR 9000 nV Technology
With the new Cisco Network Virtualization (nV) technology in the Cisco ASR 9000 Series Aggregation Services Routers, se...read more
Cisco Small Cell Solution: Reduce Costs, Improve Coverage
It is designed to address the challenge of mobile service coverage and to expand network capacity...read more